Support

Divisa iT provides integrated support services through their Service Centre. From the time they are received, they are coordinated and incidents, requests and petitions related to systems built with Proxia® based technology are handled. We have various service options depending on the needs and based on the coverage that partners and clients have contracted.

• Support and maintenance of Proxia® Suite Products
  Service that includes the support and maintenance of various Proxia® products and solutions. The service is directed towards resolving incidents that might arise and are related to using Proxia® products and solutions in business, as well as the distribution of patches or new product releases.
• Support for system administrator users
  Support hot-line for users with the role of manager or publisher for the administration and use of different tools. This is provided through various modalities depending on the coverage that is contracted.
• Business support
  Designed to resolve incidents related to the specific introduction of products at the client's, bearing in mind their configuration, business environment, particular integration and possible made-to-measure developments or specific services built for a particular client.
• Advanced partner support
  Advanced technological support for building end solutions using Proxia® Suite products and services.